As we continue to monitor the unforeseen situation that is present with the coronavirus (COVID-19) and associated illnesses, Robinson Air has developed this policy to maintain and healthy environment for all team members, visitors, and customers.
Robinson Air wishes to ensure all customers that we have continuity plans in place to deliver uninterrupted service and support to customers as we navigate the uncertainty of COVID-19
Robinson Air Team
Robinson Air has implemented an extensive COVID-19 policy accompanied by Robinson Air COVID-19 Temporary Risk Management Procedures. We have implemented additional sanitation and cleaning protocols in our office, warehouse and fleet vehicles and work locations. We have equipped field staff with the necessary equipment to ensure safe working procedures in homes and businesses of our customers. We have increased options for remote work where possible. The policy and procedures set in place are largely precautionary and will be consistently monitored and adjusted.
Robinson Air Plan
Robinson Air is now providing Virtual Diagnostics and Estimates who would like to receive service but would prefer to have a no-touch experience. To learn more about our Virtual Center please click here for more information.
No employees showing symptoms of COVID-19 will be working while symptoms, and will not return until medically cleared. None of the employees at Robinson Air have traveled outside the US in the last 90 days. Prior to each home visit, your technician will call to confirm the appointment. At this time, the technician will describe the increased sanitary measures taken and confirm that nobody at the location is experiencing symptoms of COVID-19 or have experienced symptoms in the last 48 hours. We encourage those that are well to keep their appointments, respect customers who are ill or high risk and wish to reschedule. Every effort to reschedule appropriately will be made. We ask all customers to respect the health and safety of our team and community. Should you be experiencing any symptoms, please contact our office right away to reschedule.
As we continue to monitor the situations, further communications may be made.
Should you have any questions regarding this policy or wish to discuss our COVID-19 practices, please call Robinson Air at (580) 699-5760
Darryl and Tammy Robinson