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We Hire Only The BEST Plumbers And HVAC Techs
December 8, 2024
We Hit The Mark On Hiring Only The BEST
At Robinson Air, You ALWAYS Come First
We’ve all been there… At one point or another, something has gone wrong at home, and we’ve needed a tradesperson to come solve the problem. Unfortunately, if you call the wrong company, it’s really hit or miss who shows up at your front door.
When you need plumbing or HVAC services in Southwestern Oklahoma, it can be an absolute nightmare if you call a company with bad hiring practices.
While there may be plenty of options that offer excellent results, service work on your home is about so much more than the physical labor.
At Robinson Air, we keep that in mind when hiring new team members. We believe that you’re more than just your clogged sink or malfunctioning HVAC unit. You’re a person who deserves the best treatment and respect.
So, if anyone who applies for a job with Team Robinson doesn’t have a customer-first mentality, they’re simply not the right fit for our company.
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A Tight-Knit Community
But what exactly makes up a customer-first mentality?
We’re a local company with deep roots in our community. Our founders were born and raised in Lawton, Oklahoma. We’re not some bigger corporation that decided to expand into the region.
That means the same people we shop or attend community functions with are often the same ones we serve. They’re our friends, family, and neighbors.
So, it’s essential that we treat them right. But it takes a certain type of individual with the best characteristics to guarantee we deliver the best customer experience. And it all starts with their attitude.
We Start With The Right Attitude
Our team comes to your home to provide a service, but it’s more than that. We’re professional and courteous at all times. We strive to leave the work area cleaner than when we first arrived because you deserve nothing less than the best.
That requires an individual who is willing to go the extra mile. They must be outgoing and customer-focused to ensure we deliver an outstanding experience.
If the person isn’t eager to serve, how will they be able to deliver the kind of service we’re known for?
The simple answer is they won’t.
So, we dig deep into their character and personality during the interview process. We need every member of our team to always bring their A-game when it comes to exceptional customer service.
Don’t Forget About The Experience Factor
While experience can be an invaluable asset, it doesn’t make or break the hiring process. If a potential candidate is familiar with our community, driven to exceed customer expectations, and eager to learn, we’ll embrace them as a member of our team.
You can train someone in the finer points of plumbing and HVAC services. But you can’t train someone to be enthusiastic about customer service.
That’s a naturally occurring trait that cannot be learned, no matter how many hours of training are clocked.
So, we are willing to take on those who are brand-new to their respective industries. Whether they’re just starting out as a plumber or HVAC tech, as long as they have the right attitude, we’re okay with training them to develop all the skills they’ll need.
That said, they won’t be the lead on their own jobs until we’ve thoroughly honed their skills and are confident in their mastery of industry best practices.
When they’ve proven they can think on their feet, solve problems with finesse, and make the best decisions for our customers, we graduate them to take on their own projects and service calls.
At the end of the day, nothing matters more than delighting our customers and delivering first-class treatment.
And the only way to do that is by hiring the best of the best.
When you need dependable plumbing or HVAC services in Southwest Oklahoma, turn to the company that hires only the best. Contact Robinson Air today for a free and accurate quote.
