Why Folks In Southwestern OK Like Our HVAC Techs So Much
Why Do Southwestern Oklahoma Homeowners
Like Robinson Air Techs
So Darn Much?
Because Our Company Culture Revolves
Around Service & Making
At Robinson, we’re not shy about the fact we have thousands of 5-star reviews. It’s one of our favorite things, actually, because that’s our community talking. They let us know when we treat them like gold and show admiration for our techs.
However, that doesn’t mean we EVER rest on our laurels. No way.
We’re always working to be better and better and better for our Southwestern Oklahoma customers.
After decades in this business, are we going to say we’re perfect? Nope. That would be dishonest. But here’s something we really got down PAT – making Robinson the kind of company that friendly, talented, and passionate people like to be part of.
- Our Heating Services techs are celebrated throughout our feedback.
- Our Air Conditioning techs are applauded throughout our feedback.
- Our plumbers are acclaimed throughout our feedback.
- And the Robinson Home Services team is outstanding and praised as well.
Let’s dive into three quick examples. Sure, they don’t look like rockstars, but to our customers, they sure are, especially when emergencies pop up in the hot and colder months.
First up is Zane, one of our HVAC techs, followed by a recent review we got, which mentions him by name.
“Zane was on time and did a great job. He wore booties not to track dirt through my house. While he was doing paperwork in the truck, FedEx delivered a package. Zane, aware of my limited mobility, brought the package into my house for me. I really appreciated him going the extra mile to make my day easier – I’d give him a gold star for that kind act.”
Consideration is a cornerstone of Robinson Air’s service. All of our HVAC techs are encouraged to go the extra yards it takes to leave a great impression on people. Zane noticed she had a package and didn’t have the best mobility, so he took care of it for her without needing to be asked. He hopped right to it. How nice!
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Second up, we have Jarrod. He’s been with us for years and maintains an impeccable record with people (many of whom will ask for him by name).
“Jarrod, my technician, did an outstanding job. He was courteous, friendly, knowledgeable, and, most importantly, honest. He could’ve changed me for parts that he found out I didn’t need, and I wouldn’t have known the difference. I would most definitely recommend him and Robinson Air!”
THAT right there is what we call integrity. Jarrod is happy to do the right thing, even when no one’s watching or will know the difference. It’s one of the hallmark characteristics of people we want to work with.
It makes Robinson a family.
Our third technician is one of our plumbers – Dustin. What a great guy. Honestly. And he works hard and is as nice, genuine, and respectful as can be. It comes naturally for Dustin.
“Our water heater leaked, flooding our garage last night. I called Robinson Air Plumbing when they opened this morning & had to leave a message, but they returned my call within ten minutes. I explained our situation with the water heater & that we needed it replaced & they said they’d have someone look at it & give me a price. Within an hour, one of their techs arrived & gave me a price for a replacement, which I accepted & he started right then – very professional and knowledgeable & he did the replacement on his own. We’re so relieved & happy that Robinson was able to do this today & on such short notice at a reasonable price. This is an exceptional & very professional company to deal with. We thank them so much.”
Dustin’s been with us for years. Every chance he gets, he takes immaculate care of people. He’s another local, born in Oklahoma and living here in Lawton with his family and his dog (Turd-nugget). Where did he learn to be such a great plumber? His grandfather and father, of course.
So, that being said, you can see that these are down-to-earth professionals who are the ones mainly responsible for our thousands of 5-star reviews. They get the work done. They do the heavy lifting. They’re the real nuts and bolts of the company, and we couldn’t be more proud.
Does Robinson Air Sound Like
Your Kind Of HVAC & Plumbing Company?
Thanks for your time today and for being willing to get to know why our techs are so adored around these parts. If we sound like your kind of HVAC and plumbing company, by all means, connect with us if you run into issues. You can call Robinson Air at (580) 699–5760, reach out to us for 24/7 emergency HVAC service, or if you’re not in a hurry, use our Request Service form. Talk soon!