Red Flags Top Look For When You Hire An HVAC Maintenance Provide For The First Time

February 17, 2023

6 Red Flags To Watch Out For When Hiring A
SW Oklahoma HVAC Company For
The First Time

Knowing These Signs Can Help Keep You
And Your Home Safe

In a perfect world, any time you hire any professional in the SW Oklahoma area, they would be honest, reliable, and do their job. Unfortunately, we don’t live in a perfect world. There are some HVAC companies that are out to make a quick buck and take advantage of their clients. Luckily, there are some red flags you can watch out for when hiring a company for the first time.

Knowing the red flags can help ensure you get the work you paid for and help keep your home and HVAC system running smoothly. With a little due diligence, you can make the best choice and find a trusted partner for life.

Check out these six red flags, and if you see them when trying to find an HVAC company, steer clear and find someone else.

1. No Online Presence

Before you hire an HVAC company to handle your SW Oklahoma home, check out their online presence. Look for the following:

  • A Facebook page, along with any other social presence
  • Yelp listing
  • Google Business
  • Website

If they have no online presence, it could be a red flag that the company is less legitimate than you had thought. Even new businesses often prioritize building their website and ensuring they can easily be found online – since most people use online searches to find companies.

A legitimate HVAC company will have a website, their contact information visible, their licensing information listed, and some type of social media activity.

2. Several Negative Reviews

Negative reviews are something that almost any business will have. Even the best of the best will not please everyone a hundred percent of the time. So, seeing a few negative reviews is usually fine.

However, if you find several negative reviews, look at when they occurred and what the company said to the reviewer. If the company tried to fix the issue or improve the customer’s experience – it might have been a one-off issue with a specific employee.

On the other hand, If there is no response from the company, you might want to consider it a red flag. Especially if the negative reviews are recent or related to the service you’re requesting, look for another service provider.

When you see a company’s overall star rating is low, it may be a sign to stay away. When hiring a professional, you often want to opt for companies with a four-star rating and above.

3. Communication Issues

A good HVAC professional is busy performing tasks and jobs for their clients. So, having a little time between when the professional calls you back to discuss your issue is understandable.

However, if you cannot get a call back – run the other way! Communication and respect are key differentiators between good and poor service. If they are “too busy” to return a call, then they don’t consider your problems important.

Other situations in which you should question communication include:

  • If you make a request and it takes several days for the HVAC contractor to respond
  • Vague explanations to the questions you ask
  • No concrete answer when it comes to pricing

Ultimately if you feel like the HVAC company is just trying to make a sale – customer service isn’t a priority.

4. Cannot Answer Your Questions

We know we mentioned this above, but honestly, it deserves its own red flag.

If you have specific questions about an HVAC system, but your potential HVAC service provider cannot give you answers – it’s a major problem!

You want someone that will answer your questions promptly, thoroughly, and in terms you understand.

If, when talking with a potential HVAC contractor, they admit they don’t know the answer, it’s actually a good sign. Especially if they go and find the answer and report back quickly; this shows they are honest, transparent, and willing to go the extra mile to fix your problem.

5. Pricing That Is Not Consistent For The Area

While we all want to get a good deal, any HVAC company that offers a significantly lower price than what you have been quoted from others is suspect.

In these cases, the lowball offer you are getting is often too good to be true. It usually signals that their work will be substandard, or they tack on hidden and surprise fees at the end.

Likewise, if you get a remarkably higher bid than other companies – they are overcharging. Companies who overcharge may do so because they don’t have repeat customers or have inefficient operations. Their lack of planning shouldn’t impact your wallet – find a new provider.

6. A Company Doesn’t Have Insurance

Many homeowners don’t think to ask about insurance coverage when vetting an HVAC company.

However, if the contractor isn’t insured, you will have to cover any damages that happen to your property. In addition, if the contractor were to get hurt, you could be responsible for their medical costs.

Never work with an HVAC company that has no insurance. You do not want to put yourself in a situation where you are responsible for thousands of dollars in damage due to the HVAC technician.

Any honest HVAC company will have insurance and advertise that they have this to give their customers peace of mind.

Legitimate HVAC Company In SW Oklahoma From The Trusted Pros At Robinson Air

If you’re searching for a legitimate HVAC company in SW Oklahoma, look no further than Robinson Air. We are licensed, insured, knowledgeable, and willing to answer any and all questions you have. Plus, our stellar reputation proves we are known for our spectacular customer service and results.

We offer free quotes to those who require HVAC repair, contact us or call us today at 580-699-5760.