Why Seniors In This Area Love Our “Go The Extra Yard” Work Ethic

November 17, 2021

Because Robinson Air HVAC Techs & Plumbers Happily Do The Little Extras They Appreciate

We’re proud to say that a good percentage of our customers here in the SW Oklahoma & Wichita Falls areas are senior citizens.

Great people from a great many walks of life who we have nothing but respect for.

People who without a doubt are from generations with a clear understanding of what proper customer service is.

And, they’re also people who could use a helping hand around the house from our younger technicians who couldn’t be happier.

These little extra deeds might not sound like much, but they mean a lot every time.

What Are Some Of These Good Deeds?

Our technicians aren’t going to pester and treat seniors like they’re incapable. It’s just that they’re genuinely good people who are open, friendly, and willing to lend a hand if asked.

  • Taking a minute to clean up or take out the trash, or take the trash bins out to the road.
  • Getting up onto ladders to replace hard-to-reach light bulbs in vaulted ceilings.
  • Helping to dust and clean around hard-to-reach spots after installing the Air Scrubber Plus to improve indoor air quality.
  • Putting new batteries in the smoke or CO2 detector while we’re there.
  • Cleaning up a bit during general Plumbing Services.
  • Moving heavy furniture, putting bigger items in basements and attics, and so on.

Bottom line is, our service ethic or approach is to always try and provide more than our customers expect or paid for. We want to overdeliver in a friendly, respectful, and professional manner.

For example, we recently visited an older couple here in Lawton (where we’re based).

They had us come out and provide a Whole Home Inspection so we could give them all the details they needed about their AC system, heating, ductwork, and insulation.

This is one of our most popular services because we’re effective. From the ground up Robinson Air is built to be an incredibly proactive company.

Before installing our Blown-in Insulation, they mentioned they could use some help getting all this stuff out of their attic and put into a new outdoor storage shed by their garage. So, we handled that for them… and wouldn’t you know it, that attic had been somewhat neglected over the years.

We found a few rodents up there…

We’ve found live snakes in outdoor units in other homes we’ve checked for people.

We’ve even saved adorable kittens!

Once, we rescued a stray cat, brought it home with us, and then adopted it out into a great new home.

Bottom Line: We know you’ve got a wide variety of choices when it comes to companies like ours in the SW Oklahoma and Wichita Falls areas. Plenty. But, we’re one of the few who goes the extra yard and perhaps the only one with a 2 am HVAC Services Standard. You can call us anytime, and we’re going to pick up the phone.

And yes, you can ask our technicians for a little help around your home and they’ll be happy to oblige. Thanks for your time, and should the need arise, we look forward to making you and your family comfortable again.